FlyWhale Studio respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use our mobile games, websites, player support, and related services. The exact data processed may vary by game, platform, region, device settings, and the features or third-party SDKs included in a specific app version.
Who We Are
The service provider and privacy contact for the services covered by this Privacy Policy is FlyWhale Studio. You can contact us at yfzhao9696@gmail.com.
Information We Collect
We may collect or receive the following categories of information, depending on the services you use:
- Information you provide directly, such as your email address, support messages, feedback, screenshots, survey responses, or other information you choose to send to us.
- Gameplay and app activity, such as game progress, level results, scores, achievements, virtual items, session length, app interactions, preferences, and settings.
- Device and technical information, such as device model, operating system, app version, language, time zone, screen size, network type, crash logs, diagnostics, performance data, IP address, and approximate location derived from IP address or device settings.
- Identifiers, such as app instance identifiers, analytics identifiers, advertising identifiers, Google Play account or platform identifiers, and other resettable identifiers where permitted by platform rules and your settings.
- Advertising and marketing data, such as ad impressions, ad clicks, ad performance, attribution data, and consent choices when a game includes ads or marketing measurement.
- Purchase-related information, such as product purchased, transaction status, receipt validation data, and purchase history for in-app products. Full payment card details are processed by Google Play or the relevant app store and are not received by FlyWhale Studio.
- Social, leaderboard, or sign-in information, such as display name, avatar, friend or leaderboard data, or platform profile information, only when you choose to use features such as Google Play Games sign-in, social login, cloud save, leaderboards, or similar services.
- Website information, such as browser type, pages visited, referring page, approximate location, and basic server logs when you visit our website.
How We Use Information
We use information for the following purposes:
- To provide, operate, maintain, and personalize our games and related services.
- To save progress, manage settings, enable gameplay features, leaderboards, achievements, cloud save, or other optional features.
- To provide player support, respond to questions, troubleshoot issues, and communicate service-related notices.
- To monitor performance, analyze game balance, improve content, develop new features, and understand how players use our games.
- To detect, investigate, and prevent fraud, cheating, abuse, security incidents, policy violations, and technical problems.
- To show, measure, personalize, limit, and improve advertising when advertising is included in a game, subject to your consent choices and device settings where required.
- To verify purchases, deliver virtual items, manage refunds or support requests, and comply with app store requirements.
- To comply with legal obligations, enforce our terms, protect rights and safety, and respond to lawful requests.
Legal Bases Where Applicable
Where laws such as the GDPR or UK GDPR apply, we process information based on one or more legal bases, including performance of a contract to provide the game, legitimate interests such as service improvement and security, consent for certain advertising or analytics activities where required, and compliance with legal obligations.
Advertising, Analytics, and SDK Partners
Our games may include third-party SDKs or services for advertising, analytics, attribution, crash reporting, fraud prevention, cloud services, platform sign-in, leaderboards, or app store billing. These partners may collect information from your device or app use according to their own privacy policies and the permissions or consent choices available in the app, platform, or device settings.
Examples of services that may be used in a game version include Google Play services, Google Play Games Services, Google AdMob or other Google advertising services, Firebase Analytics, Firebase Crashlytics, attribution or analytics providers, ad mediation networks, and cloud hosting or support tools. Not every game uses every service. The Google Play Data safety section for each app should be read together with this Privacy Policy.
Personalized Ads and Your Choices
If a game shows ads, advertising partners may use advertising identifiers, device information, approximate location, app activity, and ad interaction data to deliver, cap, measure, and improve ads. Where required, we or our partners will ask for consent before using information for personalized advertising.
You can manage many ad choices through Android settings, including resetting or deleting your advertising ID, limiting ad personalization, changing app permissions, or using any in-app consent controls if provided. Choosing non-personalized ads does not always remove ads; it generally means ads are selected with less use of personal data.
Cookies and Similar Technologies
Our website and some web-based services may use cookies, local storage, pixels, or similar technologies to provide the website, remember preferences, measure traffic, improve performance, and protect against abuse. You can manage cookies through your browser settings.
How We Share Information
We do not sell personal and sensitive user data as defined by Google Play policies. We may share information in the following situations:
- With service providers and processors that help us operate games, host services, analyze performance, provide support, detect fraud, or process crash reports.
- With advertising, analytics, attribution, and measurement partners when a game includes those services and where permitted by law and your choices.
- With platform providers such as Google Play, app stores, payment processors, or social/sign-in providers as needed to provide platform features, purchases, achievements, leaderboards, or account functionality.
- With other players, only for features you use that are visible to others, such as display name, avatar, leaderboard rank, public profile, or gameplay achievements.
- For legal, safety, and security reasons, such as responding to lawful requests, enforcing our terms, protecting users, preventing fraud, or protecting our rights.
- In connection with a business transaction, such as a merger, financing, reorganization, acquisition, sale of assets, or similar event, subject to appropriate safeguards.
Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may depend on the type of data, the game, account or purchase status, support needs, security needs, legal obligations, and whether the data has been anonymized or aggregated.
Support emails and related records may be retained for as long as needed to respond to your request and maintain business records. Crash, analytics, and advertising data may be retained by our partners according to their own retention policies. We may retain limited information where necessary for fraud prevention, dispute resolution, legal compliance, tax/accounting records, or security.
Access, Correction, and Deletion Requests
You may request access to, correction of, or deletion of personal information associated with your use of our services by contacting yfzhao9696@gmail.com. Please include the game name, platform, approximate date of use, support ticket details if any, and any device or account identifier that you can lawfully provide to help us locate the relevant data.
If a game allows you to create an account, we will provide an in-app or web-based way to request account deletion where required by Google Play. When we delete an account, we will also delete or anonymize associated personal data unless retention is required for legitimate reasons such as security, fraud prevention, dispute resolution, tax/accounting obligations, or legal compliance.
Some information may be controlled by third-party partners or platform providers. In those cases, you may also need to use the privacy controls or request forms provided by Google Play, advertising partners, analytics providers, or other third-party services.
Children's Privacy
Unless a specific game listing states otherwise, our services are intended for a general audience and are not directed to children under 13, or under the minimum age required by local law. We do not knowingly collect personal information from children without appropriate consent where required. If you believe a child has provided personal information to us, contact us and we will review the request and take appropriate action.
If a game is later designed for children or included in a family-directed program, we will update this Privacy Policy and the app's disclosures to reflect the applicable child privacy, advertising, SDK, and consent requirements.
International Transfers
We and our service providers may process information in countries or regions other than where you live. Data protection laws in those places may differ from those in your location. Where required, we rely on appropriate safeguards such as contractual protections, standard contractual clauses, consent, adequacy decisions, or other legally recognized transfer mechanisms.
Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. For example, we use HTTPS for this website and expect personal and sensitive user data handled by our apps and SDK partners to be transmitted securely. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Regional Privacy Rights
Depending on where you live, you may have rights to request access, portability, correction, deletion, restriction, objection, withdrawal of consent, or information about how your personal data is used or shared. Residents of certain U.S. states may also have rights to opt out of certain targeted advertising, sale, or sharing activities as defined by applicable law. We will not discriminate against you for exercising applicable privacy rights.
To exercise privacy rights, contact us at yfzhao9696@gmail.com. We may need to verify your request before acting on it. If we cannot verify your identity or locate relevant data, we may be unable to fulfill the request. You may also have the right to contact your local data protection authority.
App Permissions
Some games may request device permissions only when needed for a feature, such as notifications, storage, photos/media, or network access. You can manage permissions through Android settings. If a permission is not required for a game feature, declining it should not prevent unrelated parts of the game from working.
Do Not Track
Some browsers offer "Do Not Track" signals. There is no common industry standard for responding to these signals, so our website may not respond to them. You can still use browser, device, and platform settings to manage cookies, advertising identifiers, permissions, and privacy choices.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. If changes are material, we may provide additional notice in the app, on our website, or through another appropriate method. Your continued use of our services after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy, privacy choices, or data requests, contact FlyWhale Studio at yfzhao9696@gmail.com.